Sales Commission is not Calculating Properly

Question

I have two issues with the sales commission.

1. When a user makes a sale, the Sales Commission and Sales Commission [1] (i.e. Personal Commission, Network Commission) are paid to the Sponsor. What is expected is that the Sales Commission (Personal Commission) should be paid to the User, and the Sales Commission [1] (Network Commission) goes to the Sponsors.

My commission Structure on the Product settings is Personal Commission => 6000, Network Commission =>3%, 2%.
This is shown below.

https://drive.google.com/file/d/18FW7CgU_FmwCRKO8nX77HF6ArnLF1D9f/view?usp=drive_link.

2. When Manuel Payment is used to process a sales order, A mail is sent with proof of payment, On the Transaction History, the order shows, but no ICON in front to Approve Payment, like it is, with Registration Fee.
 
A. The Order Shows on the Transaction History page
https://drive.google.com/file/d/1VNrajaWfm2VHg0gzS9SUKbadx0LG6Un6/view?usp=sharing,


B.  The Order DOES NOT Show on the Sales History page
https://drive.google.com/file/d/1uwTRErB1Q-5X3YRNa9cpWdyUW0iI22DK/view?usp=drive_link

C. When you click update, and change payment status to Paid, Commissions are not generated, and Order still DOES NOT appear on the Sales History page.
https://drive.google.com/file/d/1uwTRErB1Q-5X3YRNa9cpWdyUW0iI22DK/view?usp=sharing

I have a unilevel setup of 2 levels.

Please assist with an urgent resolution.

Answer 1

Hello,

1. In the event that a sales personal commission is paid, it would be to the referrer. Similarly, if a sales network commission is paid, it would be to the sponsor. If you were to use the Unilevel plan, the "referrer" would be the same as the "sponsor".

2. If you need to approve or process a manual payment for an order, just head to the Transaction history page in the Admin CP and click the proof of payment icon (see picture). You'll see a pop-up when you can approve the order. Changing the payment status manually won't generate a commission.

* We can't check your link because it requires a login. If it's image files, you can upload them here.

Regards,

Answer 2

Thanks for your feedback.

I cannot process manual orders as you did. This is what my Transaction History page looks like. no ICON in front to Approve Manual Payment, like it is, with Registration Fee

So my transaction history page is not the same as in function as yours

Answer 3

Once the user has confirmed their payment and uploaded proof of payment, the icon for approval in the transaction history page will be displayed.