issue on registration

Question

On registering a new member the system is generating two transactions, 1.Registration Fee and also a Renewal Fee so when the member make the payment it is showing the renewal is paid but the Registration is unpaid.
How do i fix this issue because it should be registration fee and not renewal fee

Answer 1

Hi

We have not encountered this issue before. Could you try to reproduce the issue in the online demo? The online demo uses the latest version, so we can check it out.

Thank you,

Answer 2

Hi,

If you have tried the online demo and encountered a similar issue, please update this thread so that we can take a look. Simply inform the test member username.

Or, if you have an active paid support subscription, you may open a support ticket. We will check the issue directly on your site.

Regards,