Withdrawal Error

Question

Hello, the withdrawal section stopped working after the first attempt.

The first withdrawal attempt was successful, but after doing so, the button has remained in a "waiting" state and does not work.

Now the client has a sufficient balance and meets the requirements for withdrawal, but the button does not work as you can see in the attached image link: https://imgur.com/Ywgusxq

Could you help me please? Thanks

Answer 1

Hello,

By default, the system allows withdrawal once at a time, which means you need to process and change the withdrawal status to "Processing" before client can request a withdrawal again.

Regards,