Dear support team,
I hope this message finds you well. I am reaching out to you regarding an issue I am facing with your multi-level marketing (MLM) matrix software.
It appears that there is a malfunction in the system as it is placing members in incorrect positions within the matrix. This is resulting in commissions being blocked from those below them.
Furthermore, I have noticed that when a member chooses the first membership option, the entire downline is allowed to choose only that same membership. This restriction is not being properly enforced by the software, which is causing additional complications and discrepancies in the commission calculations.
This issue is concerning, as it disrupts the smooth operation of our MLM system and can have a negative impact on our members' motivation. We want our MLM program to function seamlessly and for our members to fully benefit from their commissions according to the compensation plan rules.
I would greatly appreciate it if you could carefully investigate this matter and resolve both issues as soon as possible. It is crucial that commissions are accurately and fairly assigned, respecting the positions and levels within the matrix, and that the membership restrictions are properly enforced.
Thank you in advance for your attention and cooperation in resolving these issues. I look forward to your response and assistance in ensuring the smooth operation of our MLM program.
Best regards,