Multi Package Placement Issues

Question

Dear Support,

There is an issue with the multiple package matrix in Extended Version 3.3.1

The issue is that all user referrals are added to his network on his first plan, instead of adding the referral to the purchased plan. For example, Mr. A joins Silver plan and later  joins Gold plan. His referral Mr. B now joins Gold plan. Ideally, Mr. B is supposed to join Mr. A network in Gold plan. But as it is, Mr. B is being added to Mr. A on Silver plan. In version 3.0.3, it was not so. Please, help check as urgent and advice.

Cheers!

Answer 1

Hello,

We cannot reproduce a similar issue. Can you provide a video of how this issue occurs?

Regards,

Answer 2

Alright, I can;t find a way to insert video here. You can use the link below to see it on YouTube. Its unlisted.

Unimatrix Issue

Thanks

Answer 3

Hello,

Thank you for providing the video, but we need to check how to reproduce the "issue" you mention.

Is it possible to provide the video link for the following:

Mr. A joins Silver plan and later joins Gold plan. His referral Mr. B now joins Gold plan. Ideally, Mr. B is supposed to join Mr. A network in Gold plan.

Under normal circumstances, B will be registered in the Gold plan under A, as A is also registered in the Gold Plan.

Regards,