referrer and sponsor selection rules are unclear

Question

Hi

I am having difficulty understanding the rules for referrer and sponsor selection on the multiplan setup. I have 4 plans: 1) Annual registration fee which each member must register for to be eligible to register for the other 3 plans. the other 3 plans have monthly renews and comm set as:

#1=70, 50, 45, 25, 10, 6, 4

#2=70, 50, 45, 25, 10, 6, 4

#3=50, 20, 10

The difficulty I am having is that if a referrer has not registered for a plan that a downline member registers for then the new member plan gets referrer id set to 0 and sponsor set to any random member that has registered for that same plan. I need the referrer to remain as the original referrer and not get set to 0 as this destroys the ability for the comm to flow as the sprlist for the mbrplan gets set to |1:0| 

Also, the sponsor only gets set once the payment is processed. before payment the referrer and sponser are set to 0

I have tried to illustrate what is happening the attached picture

Answer 1

Hello,

By default, when new referrals register, they are placed under a sponsor on the same plan, if the sponsor is not registered on the plan where the new referral registers (the plan is different), the referrals are placed under the administrator (no sponsor), changing this default behavior will require customization service. If cross-commission is enabled, although the referrals register on a different plan, the sponsors still get commissions.

In the next update, to avoid confusion, we will add an additional filter in the Genealogy View to display the member structure on the same plan and on all plans.

Regards