Completed cycles re-entry going to admin but neither to the sponsor nor the referrer.

Question

When a member has filled up all levels, they are supposed to cycle and re-enter under either a sponsor or a referrer. Neither of them are working. They all go back under the admin. Then they are lost without referrals.

Here is a video to explain what I mean.

I would like to hire you for some custom work on the matrix site but it has to work as is first.

The way the site is supposed to work is, that anyone who joins would be placed under another person regardless of if they sponsor or refer anyone. However, right now they are just going under the Admin after the fir 6 people.

https://youtu.be/wmtmTRm5Bl0

Thanks

Answer 1

Hello,

We have reviewed your video and tried to reproduce the issue, and the system successfully generates reentry account when member complete their matrix. We test it with same plan and also with different plan, both are working.

If deduct wallet fund option is enabled and member's wallet fund is not enough the reentry account will not be active.

We suggest to purge your current test members (from Admin CP, Maintenance page) and try again. During the test, make sure your plan settings are unchanged and try to start registering new members under member on tier 2 (e.g. A is referrer and sponsor of B, you can register next members under B), so when reentry occurs, you can see where the account is placed.

Regards