Earnings, Geanology, Reset Password Link, not working and showing

Question

I installed the script successfully, now i test the system how it works. I created a Unilevel and 5 depth level. I set the commission with the following 50 for referral sign up, Level1: 20 Level2: 10 Level3: 5 Level4: 5 Level5: 5 Issues: 1. Affiliate Earnings not showing on the affiliate dashboard after confirming the payment using Bank Transfer 2.”Forget Password” Not working 3: MLM Geanolgy tree not visible to the affiliate dashboard. Can you please check if I made some mistakes on configuration. Thanks

Answer 1

1. How do you approve or activate the member account?

2. Please describe more details with "not working" here. Is it email confirmation did not receive, password reset link display a blank page, an error message displayed on the page, or what?

3. The genealogy feature will be disabled when the Unilevel plan enabled in the script.

Answer 2

1. member choose the bank transfer option and after assuming he already deposited the payment, and submit the receipt. Admin update the status from inactive to actice, unpaid to paid. after this ipdate from the admin side that the otment is received, I believe that the commission id the refrrer should be automatically publish on his dashboard. but there was non.

2. Reset password link not received.

3. Why? so it will only be available on a matrix system? 2x5, 3x5x etch.?

Answer 3

1. To approve and activate the member account, you can go to the member details page and click the Approval button. See the attached screenshot.

2. There are some reasons why email not delivered, if there is no problem with the email sending process, commonly the issue is caused due to the server setting to restrict sender email and only allow using a local email address. If it's the reason, try to update your sender email using an email address from your domain name (avoid using third-party or free email address). These email options available in the General and Payplan settings pages.

Also, please make sure the Reset Password Notification option in the Notification List page is Enable.

3. When the unilevel plan enabled, it means members will be allowed to refer unlimited wide, and referrals will be placed directly under their structure. If the genealogy also enabled, the system will try to generate unlimited genealogy nodes widely that cause page failed to render due to the browser limitation. If displaying the genealogy in the unilevel plan is so important, we will consider to enable it with a note.

Answer 4

This is the screenshot.

From here you can see the account is activated

again there was no earnings recorded in 2 active referrals.

Answer 5

email sets correctly as well.

Answer 6

Let me know the screenshot of your commission settings on the Payplan settings page, or you can provide your Admin CP login details here.

Answer 7

Might need to see if the setting is correct

Answer 8

We were afraid you have been configured the settings incorrectly. Where you install the script?

Answer 9

Can you reset the domain for new installation